Once packages leave the store with the courier we are NOT responsible for your order. We guarantee that when the packages leave our store they are not damaged and properly sealed. If you are concerned we do offer insurance on your package. If you choose to purchase the insurance it is your responsibility to make the claim.
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. All orders are processed and shipped in the order they come. Shipping time depends on the service selected and volume of orders that need to be processed. If you have any questions about the lead time on a specific item, please contact us at firstname.lastname@example.org with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.